Terms and Conditions

Jaime Méndez, self-employed taxi driver, NIF (Spanish tax identification number) [[PENDIENTE: NIF]], with business address at [[PENDIENTE: dirección postal completa]], Caldas de Reis (Pontevedra), Spain · Telephone: +34 608 27 42 00 · Email: [[PENDIENTE: email de contacto]].

Taxi licence no. [[PENDIENTE: nº de licencia municipal]], granted by the Concello de Caldas de Reis (Municipal Council). The activity is subject to the supervision of that Concello and of the department of the Xunta de Galicia (Regional Government of Galicia) with competence for transport, and is provided in accordance with Ley 4/2013, de 30 de mayo (the Galician Act of 30 May 2013 on the public transport of persons in passenger cars), and its implementing regulations.

Through this site you may request the booking of taxi services for a specified date and time: airport transfers, stages of the Camino de Santiago, transport of luggage without an accompanying passenger (section 9) and other journeys. The pick-up point must be located within the service area published on the form; the destination may be outside it.

An online booking is a booking request: the contract is concluded when you receive our confirmation, which we will send you by email or SMS (also by WhatsApp, if you have contacted us through that channel or have asked us to use it). The confirmation includes a summary of your booking (origin, destination, date and time) and the amount of the deposit paid. The confirmation is sent to the telephone number and, where provided, to the email address you supplied, and shall be deemed received when its correct dispatch through at least one of those channels is on record — which is logged in the booking's communications history — unless the failure of receipt is due to causes attributable to us.

The deposit is charged at the time the request is submitted, as security for it (section 5). Until you receive our confirmation, you may cancel your request with a full and automatic refund of the deposit, regardless of the notice given (section 5).

If you do not receive our confirmation within a maximum of 24 hours from the request (or before the requested pick-up time, if that is earlier), the request shall be deemed rejected and the deposit will be refunded to you automatically and in full to the same payment method, without you needing to request it.

• To book online you must be at least 18 years old and have legal capacity to contract. If you book on behalf of another person, you warrant that you have their authorisation (see also section 10 of the Privacy Policy).
• The transport of unaccompanied minors requires prior agreement by telephone with the person holding parental authority or guardianship, who assumes the position of contracting party (see also section 9 of the Privacy Policy).
• Bookings require a minimum advance notice (by default, 1 hour), as indicated on the form.
• All pick-up times are expressed in mainland Spain local time (Europe/Madrid), regardless of the place from which you make the booking. The time stated in your confirmation is the determining one.
• Each booking receives an identifying code (for example, TM-7KQ4), which you must keep for any enquiry or procedure.
• You must provide accurate details and a working telephone number: it is our channel for confirmations and incidents.
• The pick-up point (origin) must be located within the published service area; the form does not accept requests with a pick-up outside it (in that case, contact us by telephone or WhatsApp). The destination may be outside that area.
• Before you submit the request, the final step of the form shows you a summary in which you can review and correct all the details entered. After submission you will receive an immediate acknowledgement of receipt with your booking code: it is displayed on screen and is additionally sent to you by email, if you provided your email address, and, where applicable, by SMS; this acknowledgement confirms receipt of your request, without prejudice to the confirmation of the booking in accordance with section 2. The electronic document in which the booking is formalised (the details of your request and the version of the terms accepted) is filed together with your booking and is accessible: you may request a copy from us at any time by stating your booking code.
• Submission of the request entails an obligation to pay the deposit, which is clearly indicated next to the payment button.

The price shown when booking is an estimate, calculated by applying the fare parameters in force (a base amount plus a price per kilometre, with a minimum per service) to the route distance estimated by Google Maps. The estimate is always shown to you before you pay the deposit. All amounts shown to you (estimate, deposit and final price) include the applicable taxes (VAT).

The final price will in all cases comply with the applicable official taxi fares. Any foreseeable surcharge (tolls, agreed waiting times, exceptional luggage) will be communicated and itemised to you before the service begins. If the final price were to exceed the estimate for reasons not attributable to you and not requested by you, we will inform you before the journey begins and you may withdraw from the service with a full refund of the deposit.

Payment for the service is made to the taxi driver at the end of the journey (cash or card), with the deposit already paid deducted in full. If the final price is lower than the deposit paid, we will refund you the difference to the same payment method within the timeframes set out in section 5.

To secure the booking, a deposit (the amount indicated on the form; currently €15) is charged at the time the request is submitted; it is processed securely through Stripe and is deducted in full from the final price of the trip.

The amount of the deposit and a summary of this policy — including the non-refundable nature of the deposit in the event of a no-show or of late cancellation of a confirmed booking — are displayed prominently before payment: in the deposit note next to the estimated price, in the text of the box for accepting these terms at the confirmation step, and again next to the payment button.

Cancellation policy (all times are understood to be mainland Spain local time, Europe/Madrid, which is the time stated in your confirmation):

• Cancellation communicated before receiving our confirmation (section 2): full refund of the deposit, regardless of the notice given relative to the pick-up time. Any cancellation prior to confirmation is refunded automatically.
• Cancellation by the customer of an already confirmed booking, 24 hours or more before the pick-up time: full refund of the deposit.
• Cancellation by the customer of an already confirmed booking less than 24 hours in advance, or a no-show: the deposit is non-refundable, as compensation for the availability reserved and for the services declined in order to attend to your booking.
• A no-show means failing to appear at the agreed place and time and failing to answer the telephone, once the courtesy period has elapsed: 15 minutes for ordinary pick-ups; for pick-ups at an airport or station where a flight or train number has been provided, 45 minutes from the actual landing or arrival; without a flight or train number, 30 minutes from the agreed time. You will not be deemed a no-show for as long as you remain in contact with us by telephone or WhatsApp; however, contact does not extend the waiting time indefinitely: if, despite maintaining contact, the service is ultimately not provided and no new pick-up time is agreed in writing (SMS or WhatsApp), the rules on late cancellation of a confirmed booking will apply (non-refundable deposit).
• A no-show is documented by means of: the date- and time-stamped entry that the taxi driver records in the system when declaring it (incorporated into the booking's audit log), the attempts to contact the telephone number provided (calls and messages, with their times) and the notice sent by the system. You accept that these records serve as evidence of the no-show, without prejudice to evidence to the contrary. That is why it is essential that the telephone number provided is operational (section 7).
• If Taxi Méndez cancels a confirmed booking, or fails to show up to provide it, without a force majeure cause: full refund of the deposit and, if the cancellation is communicated less than 24 hours before the pick-up time or it is a no-show, additional payment of compensation in an amount equal to the deposit. The refund is made to the same payment method; the compensation is paid by bank transfer or by another means agreed with you, within a maximum of 14 calendar days.
• If we do not confirm your booking within the period set out in section 2: automatic and full refund of the deposit.
• Force majeure events affecting you, duly evidenced (for example, cancellation of your arriving flight or train, or a delay of more than 2 hours over the scheduled arrival, or illness or accident of the passenger supported by documentary evidence): full refund of the deposit or, if you prefer, a change of date at no cost, even if the cancellation is communicated less than 24 hours in advance. Minor delays to your flight or train require no action on your part: if you provided the number, the pick-up is adjusted to the actual arrival in accordance with the courtesy periods in this section.

Changes: you may request a change to the date or time of your booking through the same channels as for cancellation; the change is subject to availability and to our confirmation. The timeframes in this policy are computed by reference to the pick-up time confirmed at any given moment, and changes requested to a confirmed booking less than 24 hours before the current pick-up time are subject to this same cancellation policy.

INFORMATION ON THE RIGHT OF WITHDRAWAL: pursuant to article 93.k) of Real Decreto Legislativo 1/2007 (TRLGDCU, the consolidated text of the Spanish General Act for the Protection of Consumers and Users), contracts for passenger transport services are excluded from the distance-contracting regime, so the 14-day right of withdrawal provided for in its article 102 does not apply. The cancellation policy described in this section applies instead. The service of transporting luggage without an accompanying passenger (section 9) is covered by the exception in article 103.l) TRLGDCU, which relates, among other things, to the transport of goods where the contract provides for a specific date of performance, so no right of withdrawal exists for that service either.

To cancel, write to us via WhatsApp on +34 608 27 42 00 or reply to your confirmation email, stating your booking code; the cancellation takes effect at the moment we receive your message, and the timestamp of the message serves as evidence for both parties. If you cancel by telephone, we will send you written confirmation by SMS or email: keep it as proof.

We will instruct any applicable refunds through Stripe within a maximum of 48 hours from the cancellation or the rejection of the request. The credit to your account is processed by your issuing bank, usually within 5–10 business days after Stripe executes the refund; that period does not depend on Taxi Méndez. If, after 15 calendar days, you do not see the credit, contact us before opening a dispute with your bank: we will verify the refund with Stripe and provide you with proof (the refund identifier).

The deposit is paid by card through Stripe Payments Europe, Ltd. We do not store your card details. The charge will appear on your statement identified as "TAXI MENDEZ" (processed by Stripe).

Refunds are always made to the same payment method used, within the timeframes indicated in section 5.

• Be reachable on the telephone number provided and appear punctually at the pick-up point, within the courtesy periods indicated in section 5.
• State the actual number of passengers, items of luggage and child seats: the vehicle's capacity is limited and the safety of minors requires the appropriate restraint systems.
• Pets: small pets in a carrier and dogs on a lead (and muzzled where appropriate) are accepted, provided that you indicate this in the booking notes. If you arrive with an animal not notified in the booking (except assistance dogs), the taxi driver may refuse to transport it; if this prevents the service from being provided, the no-show rules in section 5 will apply. Assistance dogs for persons with disabilities are always transported, at no additional cost, in accordance with the applicable regulations.
• The taxi driver may refuse or discontinue the service only in the circumstances provided for by Ley 4/2013, de 30 de mayo, and its implementing regulations: a state of manifest drunkenness or intoxication, violent conduct or conduct posing a danger to safety, damage or risk of damage to the vehicle, or a number of occupants or amount of luggage exceeding what is authorised, as well as in the case of unnotified animals referred to in the previous point. In such a case the deposit is not refunded, as compensation for the service mobilised; you retain in any event your right to lodge a complaint (section 11). The refusal or discontinuation and its cause will be noted in the booking record at the time it occurs and will be communicated to you in writing (SMS or email), stating the ground applied; where possible, additional evidence will be kept (for example, photographs of the damage).
• Damage caused to the vehicle by the customer shall be borne by the customer.

• An authorised vehicle, holding a municipal licence, with inspections up to date and with civil liability insurance covering passengers, taken out with [[PENDIENTE: aseguradora y nº de póliza]], in addition to all the insurance required by the regulations applicable to taxis.
• Punctuality and flight tracking when you provide the flight number.
• Communication of any incident affecting your booking as soon as possible.
• The service is provided personally by Jaime Méndez. If, for a justified reason, he is unable to attend to your booking, we will inform you and you may choose between a full refund of the deposit (plus the compensation under section 5, where applicable) or having the service provided by another authorised taxi driver in the area under the same conditions.
• Accessibility: if you have reduced-mobility needs, indicate this in the booking notes or contact us before booking; we will confirm whether we can serve you appropriately or will help you find an adapted vehicle (eurotaxi).

We offer the transfer of backpacks and luggage between stages of the Camino de Santiago without the passenger travelling. In addition to the remaining sections, the following conditions apply to this service:

• Drop-off and collection: the luggage must be deposited, closed and labelled (name, telephone number and destination accommodation) at the accommodation's reception or at the agreed point by the time indicated in the booking. Delivery is made at the reception of the destination accommodation; your presence is not required.
• Limits: one item of up to 15 kg per service booked, unless otherwise agreed in advance.
• Do not include money, jewellery, electronic devices, documents, essential medicines, fragile items or items worth more than €100: they travel at your sole risk and are excluded from compensation, except in the event of wilful misconduct or gross negligence on the part of Taxi Méndez (arts. 61 and 62 of Ley 15/2009, de 11 de noviembre, and art. 1102 of the Código Civil, the Spanish Civil Code). If you need to transport items worth more than €100, contact us before booking to agree, where appropriate, on a declaration of value. The inclusion of dangerous or illegal goods is prohibited.
• Liability: in the event of loss of or damage to the luggage attributable to Taxi Méndez, compensation will be determined in accordance with Ley 15/2009, de 11 de noviembre (the Spanish Act on the contract for the carriage of goods by land), without prejudice to the non-waivable rights afforded to you by consumer legislation. Apparent loss or damage must be noted at the time of delivery; non-apparent loss or damage may be notified within the following 7 calendar days and, in the event of delay, within the following 21 days (art. 60 of Ley 15/2009). We would appreciate you notifying us as soon as possible to facilitate verification.
• If the luggage is not available at the agreed point and time, the no-show policy in section 5 will apply.

The carriage of passengers is governed by its specific regulations and by the corresponding compulsory insurance. Taxi Méndez is not liable for delays or for the impossibility of providing the service caused by force majeure, understood as unforeseeable and unavoidable circumstances (extreme weather conditions, supervening and unannounced accidents or road closures, unforeseen administrative restrictions), without prejudice to the refund of the deposit where applicable under section 5.

If the delay in the pick-up is attributable to Taxi Méndez and exceeds 20 minutes, you may cancel the service with a full refund of the deposit. If, in addition, the delay frustrates the service — because you have to arrange alternative transport in order to reach your destination on time — the situation is treated in the same way as a no-show by Taxi Méndez and you will also be paid the compensation in an amount equal to the deposit provided for in section 5.

Items left behind in the vehicle will be kept in safe custody and we will endeavour to return them; contact us by telephone or WhatsApp.

Nothing in these terms limits or excludes any rights afforded to you on a non-waivable basis by consumer protection legislation.

You may address any complaint to us at [[PENDIENTE: email de contacto]] or on +34 608 27 42 00; we will deal with it within a maximum of one month.

Official complaint forms are available to you in accordance with Decreto 375/1998, de 23 de diciembre, and Ley 2/2012, de 28 de marzo (the Galician Act on the general protection of consumers and users). You may request them in the vehicle itself or ask us to send them to you.

For disputes arising from the transport contract in an amount not exceeding €15,000, you may apply to the Junta Arbitral de Transportes de Galicia (the Transport Arbitration Board of Galicia) (art. 38 of Ley 16/1987, de 30 de julio, de Ordenación de los Transportes Terrestres, the Spanish Land Transport Act), to whose arbitration such disputes are submitted unless either party expressly states otherwise before the service begins.

Alternative dispute resolution: you may also apply to the entities accredited under Ley 7/2017, de 2 de noviembre, and to the consumer mediation and arbitration services of the Instituto Galego do Consumo e da Competencia (consumo.xunta.gal) or of the municipal consumer information office (OMIC) in your locality. We are not adhered in advance to the Consumer Arbitration System (Sistema Arbitral de Consumo), without prejudice to accepting mediation on a case-by-case basis.

The contents of this site (texts, images, logo and design) are owned by Jaime Méndez or are used under licence from their owners. Their reproduction or commercial use without prior authorisation is not permitted. The third-party trademarks mentioned (Stripe, Google, WhatsApp) belong to their respective owners.

We may update these terms by publishing the new version on this page. Each booking is governed by the terms in force and accepted at the time it is made; the version accepted, with its date and time, IP address and user agent, is recorded together with the booking, as is the language in which you made your booking.

These terms are governed by Spanish law. This choice of law is valid under article 5(2) of Regulation (EC) No 593/2008 (Rome I), since the carrier has its habitual residence in Spain and the place of origin of the service is located in Spain, and it does not deprive you of the protection of the mandatory rules applicable to you. For the transport of unaccompanied luggage (section 9), the choice of law is valid under articles 3 and 5(1) of the same Regulation.

There is no express submission to any forum: the courts and tribunals determined by the applicable procedural legislation shall have jurisdiction; if you act as a consumer domiciled in Spain, those of your domicile; in cross-border disputes, those resulting from Regulation (EU) No 1215/2012.

These terms are offered in several languages as a courtesy. In the event of any discrepancy, the Spanish version, which is the only binding one, shall prevail. Nevertheless, translation discrepancies attributable to us shall not be construed to your detriment.